Privacy Policy
Introduction
Thank you for visiting Cloudtti.com. We are a US based company that creates products to enhance your website building experience. Please read our Terms and Conditions and this Privacy Policy, giving consent to both documents for permission to use our services.
Definitions
Throughout this Agreement, we may use certain words or phrases, and it is important that you understand the meaning of each. The list is not exhaustive and no definition should be considered binding to the point that it renders this Agreement meaningless:
“Agreement” refers to this Privacy Policy.
Service “refers to the services we offer, including Cloud Computing, WordPress, WordPress LMS Development, e-Commerce Development, Web Design and Development, SEO Optimization and Digital Marketing services (whether we have obtained them through a Market Place, our Site, directly by email or otherwise) and our Site itself.
“Site” refers to our website, https://cloudtti.com
“Cloudtti.com” refers to our company, known as “NICTES LLC”, our Site, our Service; or a combination of all or some of the above definitions, depending on the context in which the word is used.
“User” means any person who uses our Service, including general visitors to our Site.
“You” refers to you, the person who is entering into this Agreement with Cloudtti.com (NICTES LLC).
Collected Data
Storage Location
We are a US based company and operate web servers hosted in the US, Europe and Latin America. Our web hosting provider, Google Cloud, adheres to the EU/US “Privacy Shield”, ensuring that your data is stored securely and is GDPR compliant. For more information about Google Cloud’s privacy policy, see here: Google Cloud Privacy Policy.
Registration Data
If you register on our website, we store your chosen username and email address and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit this information.
Purchase Data
To receive product support, you must register one or more codes on our site. These purchase codes will be stored along with support expiration dates and your user data. This is necessary for us to provide you with downloads, product support and other customer services.
Support information
If you have registered on our site and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third-party ticketing system. Only data that you explicitly provided is sent, and your consent is requested, each time you want to create a new support ticket.
Comments
When you leave comments on the site, we collect the data displayed in the comment form, as well as the IP address and browser user agent string. We use Google reCAPTCHA to reduce spam, which means that this data, along with the URL of our site, is sent to this service for the purpose of anti-spam protection.
An anonymous string created from your email address (also called a hash) can be provided to the Gravatar service to see if you are using it. The privacy policy for the Gravatar service is available here: Automattic Privacy Policy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Community Forum
When you use the community forum, and the information you post in the reply form will be publicly viewable. Uploading of images and attachments is not allowed. Your IP address and any other personal information that you have not directly provided through your comment will not be stored by us.
Contact Us Form
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about it here: Zoho Mail Privacy Policy.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. Therefore, no custom data is stored. If you would like to opt out of Google Analytics and monitor your behavior on our site, please use this link: Google Analytics Opt-out.
Embedded Content
Pages on this site may include embedded content, such as YouTube videos, for example. Embedded content from other websites behaves in the same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that website. Below you can find a list of the services we use:
The Facebook Page Plugin is used to display our Facebook Timeline on our site. Facebook has its own cookies and privacy policies over which we have no control. There is no installation of Facebook cookies and your IP is not sent to a Facebook server until you authorize it. See their privacy policy here: Facebook Privacy Policy.
We use the Twitter API to display our timeline of tweets on our site. Twitter has its own cookies and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you authorize it. See their privacy policy here: Twitter Privacy Policy.
YouTube
We use embedded YouTube videos on our site. YouTube has its own cookies and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you authorize it. See their privacy policy here: YouTube Privacy Policy.
This site uses cookies, small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymous tracking data to third-party applications like Google Analytics. Cookies generally exist to improve your browsing experience. However, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (All Site Visitors)
PHPSESSID: to identify your unique session on the website.
Necessary Cookies (Additional for registered customers)
- wp-auth – Used by WordPress for authenticating logged in visitors, password authentication, and user verification.
- wordpress_logged_in_{hash}: Used by WordPress for authenticating logged in visitors, password authentication and user verification.
- wordpress_test_cookie – Used by WordPress to ensure cookies are working properly.
- wp-settings-[UID]: WordPress sets some wp-settings-[UID] cookies. The number at the end is your individual user ID from the user database table. This is used to customize your view of the admin interface, and possibly the main interface of the site as well.
- wp-settings-time-{time} – [UID]: WordPress also sets some settings wp-{time} – [UID] cookies. The number at the end is your individual user ID from the user database table. This is used to customize your view of the admin interface, and possibly the main interface of the site as well.
Not required
Privacy_embeds: Saves the preference on which embeds you would like to allow while browsing our site. This cookie will only be used if you choose to sign up for one or more third party push services.
Who has access to your Data?
If you are not a registered customer for our site, there is no personal information that we can retain or view about you.
If you are a customer with a registered account, your personal information can be accessed by:
Our system administrators.
Our followers when (to provide support) they need to get the information about customer accounts and access.
Third party access to your Data
We do not share your data with third parties in a way that reveals your personal information, such as email, name, etc. The only exceptions to that rule are for partners with whom we have to share limited data in order to provide you with the services you expect from us.
How long we retain your Data
When you submit a support ticket or feedback, your metadata is retained until (if) you tell us to delete it. We use this information so that we can recognize you and automatically approve your comments instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit that information.
Security measures
We use the SSL / HTTPS protocol throughout our site. This encrypts our users’ communications with the servers so that personally identifiable information is not captured/hijacked by unauthorized third parties.
In the event of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, contact affected users and attempt to reset passwords if necessary.
Your Data Rights
General Rights
If you have a registered account on this site or have left comments, you can request an exported file of the personal data we hold, including any additional data you have provided to us.
You can also request that we erase any of the personal data that we have stored. This does not include data that we are required to keep for administrative, legal, or security purposes. In short, we cannot delete data that is vital to you as an active customer (ie basic account information like an email address).
If you wish to have all your data erased, we will no longer be able to provide you with any support or other services related to the product.
If you have any questions, wish to receive a copy of your stored data or delete your data, please contact us at hola@cloudtti.com
GDPR rights
Cloudtti.com allows residents of the European Union to use its Service. Therefore, it is the intention of Cloudtti.com to comply with the European General Data Protection Regulation. For more information, see here: EU Information Portal on GDPR
California Privacy Rights
Cloudtti.com allows residents of the state of California to use its service. Therefore, it is Cloudtti.com’s intent to comply with California Business and Professions Code §§ 22575-22579.
Third Party Websites
Cloudtti.com may post links to third party websites on this site. These third party websites are not evaluated by Cloudtti.com for privacy or security, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.
Please note that this Privacy Policy and any other implemented policies, as amended, do not create any third-party enforceable rights or require the disclosure of any personal information related to members of the Service or Site. Cloudtti.com is not responsible for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service of each site you visit through third-party links.
Release of your Data for Legal Purposes
At times, it may be legally necessary or appropriate for Cloudtti.com to disclose your information in response to a request from a government agency or private litigant. You agree that we may disclose your information to a third party when we believe, in good faith, that it is appropriate to do so for the purposes of a civil action, criminal investigation or other legal matter. In the event that we receive a subpoena that affects your privacy, we may choose to notify you to give you an opportunity to file a motion to vacate the citation, or we may attempt to vacate the citation ourselves, but are not required to do so. We may also proactively notify you and disclose your information to third parties when we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activity. You hold us harmless from any harm that may arise from or related to the disclosure of your information at the request of law enforcement agencies or private litigants.
Any transfer of personal data for lawful purposes will only be done in accordance with the laws of the country in which you reside.
Amendments
We may amend this Privacy Policy from time to time. When we change this Privacy Policy, we will update this page accordingly.
